Freeview viewers in parts of Cumbria and south west Scotland will need to retune their TV equipment on Wednesday, 21 November as local airwaves are cleared for the roll-out of faster mobile broadband.
Technical changes at local transmitters will free up frequencies for the future introduction of fourth-generation mobile services. Between now and the end of 2013, similar upgrades will be made at a number of transmitters across the UK to prepare for 4G.
TV services in some areas will be subject to disruption as channels including BBC One, ITV1, STV, Channel 4 and Channel 5 are moved to new frequencies. Work is expected to be completed by late afternoon. Once services resume, anyone who finds they are missing channels should retune their TV or digital box to get them back.
Digital UK is launching an information campaign to make viewers aware of the need to retune, including local advertising and messages on screen.
David Scott, Chief Executive of Digital UK, said: “It’s a good idea to retune your Freeview TV or box regularly to make sure your channel list is up to date. It usually only takes a few minutes but if anyone is unsure what to do, there’s plenty of information available on our website or from our advice line team.”
Viewers can check whether they are likely to be affected and the TV services predicted to be available at their address by using the coverage checker at digitaluk.co.uk
Detailed advice on retuning is also available from Digital UK’s website and advice line on 08456 505050 or at digitaluk.co.uk/retuning.
Technical changes will take place at some local relay transmitters in the Caldbeck transmitter group. Viewers receiving their TV from the main Caldbeck transmitter are not affected.
How to retune Freeview equipment:
Make sure your Freeview TV or box is on. If you have a Freeview TV, ensure it is in digital mode by pressing the DTV or digital button on your remote. Then press ‘menu’. Select the ‘set up’ or ‘installation’ option. If you see picture icons, select the tool box, satellite dish or spanner.
If you are prompted for a code, try 0000 or 1234.
Select the full retune option. This is sometimes called ‘first time installation’, ‘factory reset’, ‘default settings’ or ‘shipping conditions’. Selecting ‘channel update’ or ‘add channels’ may not always fully clear old channels and enable new ones to be found.
Press ‘OK’ if you are prompted to delete all your channels; don’t worry, this is normal.
Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.
These instructions are a guide only. For detailed retuning instructions of popular makes and models visit digitaluk.co.uk/retuning or call 08456 50 50 50. The line-up and coverage of channels on Freeview is subject to variation.
During late 2012 and 2013 some of the spectrum currently used to broadcast digital terrestrial TV will be released for the development of new services, including 4G high-speed mobile broadband. To facilitate this, some Freeview channels in parts of the UK are moving to new frequencies.
Following the launch of 4G services, some viewers may experience interference with their Freeview reception. On 21 February 2012, the Government announced plans for a help scheme, funded by the mobile services operators, which will provide filters and other assistance to households where reception is affected.
4G is the fourth generation of mobile phone technology. It is ideally suited for wide bandwidth data services such as video streaming, email, messenger services, GPS and mapping services and social networking sites. Spectrum cleared for 4G will be auctioned by Ofcom in 2013.
Digital UK is co-ordinating clearance of parts of the 800MHz band of spectrum for new services, including fourth-generation (4G) high-speed mobile broadband. The changes require some Freeview channels in parts of the UK to move to new frequencies. The project is being funded and carried out on behalf of Government. The company is owned by the BBC, ITV, Channel 4 and Arqiva.
Engineering work is being undertaken by Arqiva, owner and operator of the transmitter network.