Doorstep caller warning

SOUTH Ayrshire Council is reminding residents to follow good practice when dealing with doorstep callers, who often use the summer months to get out.

Most doorstep traders are honest tradesmen but there are a small minority who are not. The key message is that if an offer sounds too good to be true – it probably is.

Councillor Peter Convery, Portfolio Holder with Responsibility for Trading Standards Issues, said: “I would urge local residents to be mindful of the advice from trading standards when dealing with doorstep traders or sales people.

“We obviously encourage genuine businesses trying to make a living in this way and hopefully by following our advice, fewer residents will fall victim to unscrupulous traders.”

The local authority says that if people are unsure, they should take time to check out the company, asking friends or family if they have heard of it. The best idea is to go by recommendation.

If people agree to buy goods or services on the doorstep they have the right to change their mind, cancel the deal and get back any money they may have paid.

By law, consumers should receive a written notice describing the contract, the trader’s details and clearly advising them of their right to cancel the contract. A mobile phone number is not enough as customers may not be able to trace the trader if things go wrong.

Any consumer concerned with a contract made in their home can contact South Ayrshire Trading Standards Advice and Intervention Centre on 01292 61 60 60 or speak to an advisor at 5/7 River Terrace Ayr. They can also visit the website at www.south-ayrshire.gov.uk/tradingstandards.