A Girvan woman has been denied disabled access by First ScotRail this week as she tried to board a train at her local station.
Grace Tait, who uses a mobility scooter to get around, was told that her size of scooter was no longer allowed on Scotrail’s trains as it was too big.
Her husband, Duncan, contacted the Gazette to express his anger at the treatment of his wife.
“We always rang up and booked the ramp in advance for Grace’s scooter when she was going on the train but suddenly we were told this policy had changed and her size of mobility scooter was no longer allowed on.
“This has been very distressing and we have logged a complaint with ScotRail.
“If this is to be the case, then people in larger mobility scooters are going to be trapped in the town and unable to go anywhere.
“These scooters are expensive and nobody can afford to buy two of them.
“It is completely unacceptable that only smaller sizes of scooters are allowed on the trains.”
ScotRail found that Mrs Tait’s scooter was too big to fit on the train in this case.
A spokesperson said: “We feel for Mrs Tait, but we must consider the safety of scooter users, other customers and our staff.
“A key priority is that scooters can turn around while on board and fit through doors, to prevent causing an obstruction in an emergency.
“As is right and proper, we have also responded to her directly.”