Colleagues at a Girvan store are all smiles after helping their company get one step closer to claiming a much-coveted industry award.
The Original Factory Shop received some very good news earlier this week, when it was officially announced that the company had been shortlisted for the 2013 Retail Week Awards’ Customer Service Initiative of the Year.
This category aims to recognise an initiative launched by a retailer that delivers new standards in customer service, and The Original Factory Shop’s ‘shop online…offline’ service wowed the judging panel by
demonstrating the company’s understanding of its customers’ needs as well as its commitment to exceed their expectations.
Susan White, store manager for The Original Factory Shop in Girvan, commented: “Our ‘shop online without the internet’ initiative offers customers who don’t have access to the internet and/or who don’t have a
credit card the chance to still enjoy the great deals available on our website, by ordering in store and paying by cash if they want to do so. The goods they purchase will then be delivered to their home.
“We haven’t won it yet, but we’re over the moon to have made it on the shortlist for such a prestigious award. This just recognises all the hard work our colleagues have put in since day one and highlights our dedication to always go the extra mile for our customers.”
The winners of each Retail Week Awards categories will be announced in March 2013.