‘Superb’ service will continue with change to council meals

ICARE ROLLS INTO TOWN: Council representatives greet Icare staff.
ICARE ROLLS INTO TOWN: Council representatives greet Icare staff.

Citizens who receive meals at home from South Ayrshire Council will not have their appetites dampened by a new supplier, say the council.

From August 6 the five-year-old service - which serves nearly 140,000 meals to vulnerable and elderly South Ayrshire customers every year - will be operated by the community meals arm of the ICare Group.

The contract was put out to tender to make sure it continued to deliver the highest quality at the most competitive price.

But council spokespeople maintain that apart from new designs on the vans and new uniforms for delivery staff, the same superb level of service, choice of meals and quality of food will remain unchanged.

The staff employed by the former contractor will transfer to ICare, so most customers will still see the same familiar faces they have become used to and the pricing structure will remain exactly the same as before.

A joint letter from the Council and ICare will shortly be delivered to all meals at home customers making them aware of the change in provider, and a comprehensive information pack and meal menu will also be provided.

Dave Laithwaite, Meals Manager for ICare, said: “We’re delighted to have won the contract for this essential community service and to be working in partnership with South Ayrshire Council. Council customers will still receive a great level of service and a fantastic choice of meals, as well as dealing with the same people they already know and trust.”

Councillor Rita Miller, Portfolio Holder for Social Services, added: “We’re confident ICare will deliver a high quality Meals at Home service to our customers, but if anyone has any queries about this new service, your driver or Care Manager will be able to assist.” Alternatively, you can contact the council on 0300 123 0900.

Customers are advised that the meals at home drivers (Community Assistants), will be sporting a purple polo shirt with the ICare logo embroidered onto it and a purple weatherproof fleece jacket from August 6.