A SOUTH Ayrshire Council service is gold standard after being recognised for excellence.
The council’s bereavement service has won a national Gold Charter mark – a prestigious professional accolade from the Institute of Cemetery and Crematorium Management (ICCM) – recognising the delivery of extremely high and consistent levels of quality service.
The Council is a member of which sets the national standards and codes of conduct for all bereavement services in the UK.
An annual assessment as part of the council’s membership of the ICCM’s standard-setting ‘Charter for the Bereaved’ ensures that the service keeps improving. It also allows it to be ranked against other services throughout the country.
To gain Gold status organisations have to demonstrate ‘Enhanced Service Features’ in nearly 20 basic rights categories and that these standards have been consistently maintained across the full spectrum of bereavement services offered by the council.
The news delighted Councillor John McDowall, Portfolio Holder for Environment and Sustainability, who said the council has worked hard to meet ICCM’s stringent standards.
“In addition to expanding the range of choice and options available in grave type, cremation services and personalisation of memorials, we further enhanced the service already on offer by clearly setting out the rights of those who have been bereaved, as well as the standards of excellence they should expect to receive from us,” he explained.
“We’ve also worked hard, particularly with our local communities, to make sure we are totally focussed on our customers’ needs, offering a sensitive, dignified and respectful service, taking pride in an open, honest and transparent approach to people, mindful of equalities and diversity.
“I’d like to congratulate our bereavement service – and those employees within it – on offering a first class service, thoroughly deserving of this fantastic national Gold Charter mark.”